Terms of Service

By accessing or using Plyphr (the "Service"), available at plyphr.vercel.app, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and Plyphr, a service operated by León Allende ("Company," "we," "us," or "our"). We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice within the Service at least 15 days before they take effect. Your continued use after such changes constitutes acceptance.

Plyphr is an artificial intelligence-powered career coaching platform that provides:

• Profile analysis and unique value proposition generation.
• Company intelligence reports and role decoding.
• Predicted interview questions with personalized answer strategies.
• Mock interview practice (text and voice-based).
• Performance debriefs with scoring and speech analytics.
• CV rewriting and LinkedIn profile optimization.
• Follow-up email drafts, salary negotiation guidance, and decision matrices.
• Daily drills and streak-based practice tracking.

Live interview sessions use your device's camera and microphone to deliver real-time, voice- and video-based coaching and delivery feedback. We ask for your consent before accessing your camera or microphone. How this data — including any biometric data such as facial-geometry analysis and voice — is collected, processed, retained, and deleted is described in our Privacy Policy.

To use the Service, you must:

• Be at least 16 years of age (or the age of majority in your jurisdiction, whichever is greater).
• Have the legal capacity to enter into a binding agreement.
• Not have been previously suspended or removed from the Service.

By using the Service, you represent and warrant that you meet all eligibility requirements.

4.1 Registration

You must create an account to access the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information updated.

4.2 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your login credentials.
• All activities that occur under your account.
• Notifying us immediately at plyphr.chile@gmail.com if you suspect unauthorized access.

We are not liable for any loss or damage arising from unauthorized use of your account.

4.3 One Account Per Person

Each user may maintain only one active account. Creating multiple accounts to circumvent usage limits, restrictions, or bans is prohibited and may result in termination of all associated accounts.

5.1 Permitted Use

You may use the Service only for its intended purpose: personal interview preparation, career coaching, and professional development.

5.2 Prohibited Conduct

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems and networks.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
• Copy, reproduce, distribute, or create derivative works based on the Service or its underlying technology, algorithms, or AI prompts.
• Scrape, crawl, or use automated tools to extract data or content from the Service.
• Use the Service to develop competing products or services.
• Resell, sublicense, or commercially redistribute any outputs generated by the Service.
• Upload content that is defamatory, obscene, fraudulent, or that infringes on the rights of others.
• Interfere with or disrupt the integrity or performance of the Service.
• Circumvent, disable, or otherwise interfere with security-related features.
• Use the Service to generate false, misleading, or fraudulent professional credentials or qualifications.
• Share your account credentials with third parties or allow others to access the Service through your account.
• Attempt to overload the system through excessive API calls, automated requests, or denial-of-service attacks.
• Extract, copy, or reverse-engineer our AI prompts, system instructions, or proprietary methodologies.

5.3 Enforcement

We reserve the right to investigate and take appropriate action against any violations, including: issuing warnings, suspending or terminating accounts, removing content, and reporting illegal activity to law enforcement.

6.1 Our Intellectual Property

The Service, including but not limited to its software, code, algorithms, AI prompts, system instructions, user interface designs, proprietary methodologies, branding, logos, and all related intellectual property, is owned by Plyphr and is protected by copyright, trademark, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of the personal data, resume content, and other materials you upload to the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, non-transferable license to process your content solely for the purpose of providing the Service to you.

This license terminates when you delete your account or the relevant content.

6.3 AI-Generated Content

Content generated by the Service (interview answers, intelligence reports, CV rewrites, etc.) is provided for your personal use. You may use AI-generated outputs for your personal interview preparation and career development. However:

• AI-generated content is provided "as is" without warranties of accuracy, completeness, or fitness.
• You are solely responsible for reviewing and verifying all AI-generated content before using it.
• We do not guarantee that AI-generated content will produce any specific outcome (such as receiving a job offer).
• You may not attribute AI-generated content to the Company as professional advice.

7.1 Nature of AI Outputs

Plyphr uses artificial intelligence to generate coaching content. You acknowledge and agree that:

• AI outputs may contain inaccuracies, errors, outdated information, or biases.
• AI models may generate responses that are plausible-sounding but factually incorrect ("hallucinations").
• The quality and accuracy of outputs depend in part on the quality and accuracy of your inputs.
• Company and role information generated by the AI may not reflect current conditions.
• AI-generated interview questions may not match the actual questions asked by any specific employer.

7.2 No Guarantee of Results

We make no guarantees that using the Service will result in:

• Receiving a job offer or advancing in any interview process.
• Improved interview performance.
• Salary increases or better compensation packages.
• Any specific career outcome.

7.3 Your Responsibility

You are solely responsible for:

• Verifying the accuracy of all information and suggestions provided by the Service.
• Making your own informed decisions regarding your career and interview strategies.
• Any consequences resulting from your use of AI-generated content.

8.1 Plan and Pricing

The Service is offered on a single subscription plan: US$49 per month. The plan, its features, and these terms are presented on the Pricing page before you purchase. If we change the subscription price, we will give you clear and conspicuous notice at least 7 and no more than 30 days before the new price takes effect, along with how to cancel. A price change applies only to billing periods after the notice.

8.2 Free Trial

New subscriptions start with a 3-day free trial. A payment method is required to begin the trial. When the trial ends, your subscription automatically converts to paid and your payment method is charged US$49, and US$49 every month thereafter, until you cancel. Cancel before the trial ends to avoid being charged. When you start the trial you will receive a confirmation, in a form you can retain, that states the price after the trial, the date of the first charge, and how to cancel.

8.3 Automatic Renewal & Consent

Your subscription automatically renews each month at US$49/month until you cancel. By starting the trial or subscribing, you provide your affirmative consent to these automatic-renewal terms and authorize the recurring monthly charge. The automatic-renewal terms are disclosed clearly and conspicuously at the point of purchase before your billing information is collected.

8.4 Cancellation

You can cancel at any time, and cancelling is at least as easy as signing up. Because you subscribe online, you can cancel online — we will never require a phone call, a retention agent, or extra steps that delay cancellation. Cancel via the "Manage subscription" link in your Paddle email/receipt or at paddle.net. Cancellation stops the next charge immediately; your access continues until the end of the current billing period. See our Refund & Cancellation Policy for full details.

8.5 Refunds

Refunds are governed by our Refund & Cancellation Policy. In summary, we honor Paddle's 14-day refund window from a charge, and any stronger or non-waivable rights granted by your local consumer-protection law always apply over our policy. Because the trial is free, cancelling before it ends means there is nothing to refund.

8.6 Merchant of Record (Paddle)

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, provides billing-related customer service, and handles returns and refunds. When you purchase a Plyphr subscription, your payment contract is with Paddle (for U.S. buyers, Paddle.com Inc.), while the Plyphr service is provided to you by León Allende under these Terms. Completing a purchase also means you agree to Paddle's Checkout Buyer Terms and Paddle's Refund Policy.

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will provide advance notice when possible).
• Third-party service outages (AI providers, hosting, database).
• Unexpected technical issues or force majeure events.

We are not liable for any loss or inconvenience caused by service interruptions. For extended outages affecting paid subscribers, we may, at our discretion, extend your subscription period accordingly.

11.1 Exclusion of Damages

To the maximum extent permitted by applicable law, Plyphr shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, or damages arising from AI-generated content or suggestions.

11.2 Cap on Liability

Our total aggregate liability for all claims arising out of these Terms or the Service shall not exceed the greater of: (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred U.S. dollars ($100.00).

11.3 Basis of the Bargain

The limitations in this section reflect a reasonable allocation of risk and are a fundamental part of the agreement between you and the Company.

11.4 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless Plyphr, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any applicable law or regulation.
• Your User Content.
• Your use or misuse of AI-generated content.
• Any claim that your use of the Service infringed or violated the rights of a third party.

13.1 Termination by You

You may terminate your account at any time by contacting us at plyphr.chile@gmail.com or by using the account deletion feature within the Service (when available).

13.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for:

• Violation of these Terms.
• Fraudulent, abusive, or unlawful activity.
• Non-payment of applicable fees.
• Extended periods of inactivity (12+ months).

13.3 Effect of Termination

Upon termination:

• Your right to access and use the Service ceases immediately.
• We will delete your account data within 30 days of termination.
• You may request a data export before termination by contacting us.
• Provisions that by their nature should survive termination will survive, including Sections 6, 7, 10, 11, 12, 14, and 15.

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Informal Resolution

Before filing any formal claim, you agree to first contact us at plyphr.chile@gmail.com and attempt to resolve the dispute informally for at least thirty (30) days.

14.3 Arbitration

If informal resolution fails, any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware. The arbitrator's decision shall be final and binding.

14.4 Class Action Waiver

14.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

For questions about these Terms of Service, please contact us at: